Returns Policy

 

1.1.          The Buyer may only return goods to Billi New Zealand Limited T/As Merquip for credit if:

1.1.1.      the prior written approval of f Billi New Zealand Limited T/As Merquip or the return has been obtained; and

1.1.2.      the freight costs on the return have been paid by the Buyer.

1.2.          If the Buyer returns the Goods otherwise than in accordance with clause 1.1:

1.2.1.     Billi New Zealand Limited T/As Merquip may at its sole discretion accept the return and grant a credit to the Buyer; or

1.2.2.      if Billi New Zealand Limited T/As Merquip does not accept the return, Billi New Zealand Limited T/As Merquip may hold the Goods on the Buyer’s behalf at the Buyer’s expense until arrangements satisfactory to Billi are made by the Buyer for the disposal of the Goods.

1.3.          Any credit given by Billi New Zealand Limited T/As Merquip for Goods returned by the Buyer and accepted by Billi New Zealand Limited T/As Merquip is subject to a re-stocking fee equal to 35% of the purchase price of the Goods plus return freight expenses.

Buyer and accepted by Billi New Zealand Limited T/As Merquip is subject to a re-stocking fee equal to 20% of the purchase price of the Goods plus return freight expenses.