FAQs on Water Filter Installation

Installing a Billi water filter system is an excellent way to enjoy fresh, filtered water directly from your tap. To ensure your system is safe, reliable, and compliant, installation must be done by a licensed professional. Below are answers to frequently asked questions about installing a Billi water filter system and why professional help is essential.

Why Choose a Billi Water Filter for My Home

Billi systems have one of the smallest footprints on the market, allowing you to make the most of valuable underbench spaces and requiring no ventilation cutouts. Diverse finishes and options are available, including taps that dispense instant filtered boiling, chilled, still, sparkling, and also mains-fed hot and cold water from a single dispenser.

They are eco-friendly with heat exchange technology and energy-efficient water-cooling, plus Billi offers professional installation and convenient service plans for residential or commercial models to ensure everything is done correctly.

Can I Install My Billi Water Filter Myself

While our systems are built intuitively for a seamless user experience, only a licensed tradesperson can install the system. This helps make sure your install complies with AS/NZS 3500.1 and AS/NZS 3500.2 standards and ensures a safe and correct setup. DIY installation risks regulatory non-compliance, safety hazards, and voiding the warranty.

Your appliance should be installed by the manufacturer, a service agent, or any other suitably qualified tradesperson. Incorrect installation can lead to safety risks, including injury, electrical hazards, and damage to the unit.

What Warnings Should I Be Aware of Before Installing My Billi Water Filter

1. The appliance must be installed, operated, and maintained according to the manufacturer’s instructions for continued safety.
2. Do not use this appliance with water that is microbiologically unsafe or of unknown quality without adequate disinfection.
3. Only licensed tradespeople should install this appliance to ensure compliance with the Plumbing Code of Australia and relevant local requirements.
4. This appliance must not be installed using a power board, double adaptor, or similar device. It must be plugged directly into a rated powerpoint.
5. If the power supply cord is damaged, it must be replaced by a qualified technician before use.
6. The appliance must not be installed in areas where a water jet could be used, and care must be taken to avoid spillages on electrical connectors.
7. Children should be supervised to prevent them from playing with the appliance.
8. Internal surfaces near the heating element can retain residual heat after use, and incorrect handling could result in injury.

How Much Does Installing a Billi Cost?

The cost of standard installation is (at the time of writing) $385. A Billi technician connects the under-bench unit and ensures compliance with plumbing and electrical requirements. This does not include setups for granite or natural stone benchtops thicker than 48mm or additional plumbing and electrical work.

The installation also includes setting up a 10-amp power outlet within the cupboard, ensuring that a dedicated circuit with earth leakage protection is available.

What if Cold Water Isn’t Flowing from my Billi System?

A blockage in the Pressure Limiting Valve (PLV) may be preventing cold water from flowing. Only a licensed technician should diagnose and repair this issue to avoid causing further damage or voiding the warranty.

Why Isn’t my Billi System Dispensing Boiling Water?

A kinked hose could be preventing boiling water from flowing. A licensed technician should adjust the hose to ensure it is correctly positioned. Incorrectly handled hoses can result in restricted water flow and safety issues.

Why is Cold Water Flowing Automatically After Installation of my Billi Tap?

Automatic cold water flow is normal during the initial priming process of Billi units. Allow the system time to complete the priming sequence, during which cold water will automatically flow to fill the internal tanks. Once the hot tank fills to the correct level, the automatic flow will stop. If the automatic flow does not stop within a reasonable time, contact a licensed technician to inspect the system.

What Should I Do If the Thermal Cut-Out Indicator Activates

The thermal cut-out indicator signals a potentially dangerous situation. Do not attempt to reset it yourself. Contact a licensed service agent to inspect and service the unit before resuming use.

How Can I Verify That My Billi System Has Been Installed Correctly

After installation, the commissioning process ensures the unit is working properly. A Billi technician will:

• Check that the filter cartridge is securely installed.
• Turn on the water supply and ensure there are no leaks.
• Turn on the mains power and verify that the display is functioning.
• Carry out the automatic commissioning sequence, including flush and fill processes and boiling point calibration.
• Set up the CO2 system (if applicable) and adjust the sparkling dispense flow rate for optimum performance.

Make sure a qualified technician correctly performs these steps to verify that the unit is safe and ready for use.

Why do I Need Professional Installation?

Certified technicians ensure installations comply with all industry standards. Proper setup avoids costly mistakes like kinked hoses or incorrect connections. Only professionals can guarantee that your unit is installed to meet manufacturer guidelines, ensuring warranty protection. Professional installation also ensures that the correct power and water supply requirements are met, preventing hazards related to improper electrical setups or inadequate water pressure.

What are the Maintenance Requirements for My Billi Water Filter?

Filters should be replaced at minimum every 6 to 12 months, depending on usage and water quality. This can be done for most systems and filters by swinging the filter forward, removing it, and replacing it with a new one. The appliance should never be operated without a functioning filter to prevent damage or compromised water quality.

Billi also offers service plans to make maintenance easy. Gold covers complete maintenance, Silver includes scheduled filter replacements, and there is a CO2 refill plan for sparkling systems. Proper maintenance maintains safety and efficiency, with regular checks on power cords and connections to avoid potential hazards.

Billi water filters are a convenient solution for clean drinking water. Professional installation is required for safety and compliance. Regular maintenance keeps your system at its best. For reliable, worry-free water, contact our team today to book a professional installation or explore our service plans.